Day 241 of 365
I love when I am given the opportunity to change someone's opinion about something when there first impression isn't necessarily a good one. It reminds me of how important it is that we treat new people the same way we treat old friends. I was training a new cast member the past two days and they had a rough start on their first day; I had them on day 3. The impression that she had of the company after an encounter with a leader was not a positive one. They had asked the leader for some information on different roles in the company and let's just say they were less than positive with them, which left a very bad impression about this job she had taken on. When they relayed the information to myself and my co-trainer we were both shocked and we assured them that we would make it right. This new Cast member has never stepped on D property before starting their program and has worked for a few other very notable companies, so to say they were disappointed and a little tempt...